24/7 Crisis Chat SMS Privacy Policy

Center for Community Resources ("we," "us," or "our") provides a Crisis Texting SMS service through short code 63288 to help individuals seeking crisis support and related assistance.

This SMS Privacy Policy explains what information we collect in connection with the Crisis Texting SMS service, how we use that information, and the choices available to users of the service.

## 1. Information We Collect

When you interact with the Crisis Chat SMS service, we may collect:

- Your mobile phone number

- The content of text messages you send to us and messages we send to you

- The date, time, and frequency of messages

- Opt-in, opt-out, and HELP/STOP requests

- Information you voluntarily provide during a text conversation

- Limited technical or carrier-related information needed to deliver messages

## 2. How We Use Information

We use the information collected through the Crisis Chat SMS service to:

- Provide crisis support, assistance, and follow-up communications

- Respond to requests for help and provide referrals or resources

- Maintain service operations and message delivery

- Monitor, document, and improve service quality and program effectiveness

- Comply with legal obligations, court orders, or public safety requirements

- Protect the safety of individuals when there is a risk of harm to self or others

## 3. When We May Share Information

We do not sell or rent your personal information.

We may share information only as reasonably necessary to:

- Provide and operate the Crisis Texting SMS service through vendors or service providers that support message delivery and program operations

- Coordinate care, referrals, or emergency response when necessary to protect health or safety

- Comply with applicable law, regulation, subpoena, court order, or governmental request

- Protect the rights, safety, and security of users, staff, and the public

## 4. Mobile Messaging Privacy Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

## 5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Crisis Texting SMS service from unauthorized access, use, or disclosure.

## 6. Data Retention

We retain SMS-related information only for as long as reasonably necessary to provide the service, meet operational needs, maintain appropriate records, and comply with applicable legal, regulatory, and records-retention requirements.

## 7. Your Choices

You may stop receiving text messages from this service at any time by replying STOP to 63288. After you send STOP, you may receive one final message confirming that you have been unsubscribed.

For help, reply HELP to 63288 or contact us using the information below.

## 8. Emergency Notice

This SMS service is intended to support individuals in crisis, but it may not be appropriate for immediate life-threatening emergencies. If you or someone else is in immediate danger, call 911 immediately. You may also call or text 988 for crisis support.

## 9. Contact Information

For questions about this SMS Privacy Policy or the 24/7Crisis Chat service, contact:

Center for Community Resources

212-214 S Main St
Butler PA, 16001 
Phone: 724-431-0095
Crisis Line: 1-844-757-3224